Our high quality fibre is made in Australia using no heat or chemicals (unlike some Canadian Hemp Protein that uses heat and/ or chemicals to extract the protein). Our process is a patent pending, unique mechanical process.
Health Nuts Australia offers a range of easy delivery options. Orders are generally processed within twenty four (24) hours* to forty eight hours (48) after payment confirmation (*excluding public holidays and weekends). Delivery times may vary depending on the volume of customer orders.
Customers wishing for their parcels to be left at or near their delivery address without signature must select and tick the “Authority To leave parcels without signature” option during the checkout process. In this instance, Health Nuts Australia is not responsible for any loss, damage or theft of goods.
Customers that do not select the "Authority to leave parcels without signature" are responsible for receiving their package. If the package is returned to Health Nuts by the courier, Health Nuts will refund the cost of the product only. All shipping and handling will not be refunded. Health Nuts will recharge for any shipping and handling to resend the product.
If you need to return a product, we want to make the process simple and easy for you in the instance that item is damaged or incorrectly supplied. Please call our team within 48 hours of receipt of goods, or email within 48 hours of receipt of goods and attach an image of the product with your email. We will issue a return reference number to be included with the returned goods. Any claims outside this time-frame will not be accepted.
Credits will be processed when goods are received back to our distribution centre. Goods sent back without prior advice being given to us will not be accepted. Health Nuts Australia are unable to issue returns or credits for perishable and fresh produce items, as well as unwanted or incorrectly ordered items.
Returns cannot be redeemed for cash and Health Nuts Australia will issue an on-line credit only.